Course Description

This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Delivery Mode

This qualification is delivered online through a combination of written and visual lesson materials and assessments. 

Course Duration

This qualification is delivered over a period of 12 months online self-paced. The course is self-paced, so the hours of study vary from student to student and are influenced by many factors including the amount of time students can dedicate to their studies.

Entry Requirements

• 18 years and over at time of enrolment
• Satisfactorily completed Year 12 or equivalent
• Sufficient language, literacy, and numeracy skills to complete the course
• Access to a computer (desktop or laptop), tablet or smartphone. It is recommended assessment activities are completed on a computer or tablet only.
• Access to an internet connection and an email address
• Ability to read and comprehend course materials
• Ability to allocate appropriate study hours per week to complete online material and assessments

Pre-Requisites

There are no pre-requisites for this qualification.

Course Content

This qualification consists of 1 core units and 9 elective units:

Core Units

BSBWHS401

Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units

 

BSBADM405	Organise meetings
BSBCMM401	Make a presentation
BSBCUS401	Coordinate implementation of customer service strategies
BSBCUS402	Address customer needs
BSBCUS403	Implement customer service standards
BSBLED401	Develop teams and individuals
BSBREL401	Establish networks
BSBRES411	Analyse and present research information
BSBWRT401	Write complex documents

Outcomes

On successful completion of this qualification students will be able to:

• Organise meetings and make presentations
• Address customer needs and implement a range of customer service strategies
• Work with teams and individuals and establish networks

Successful completion of this qualification the student will receive a BSB40215 Certificate IV in Business.

For partial completion of this qualification, students will be issued with a Statement of Attainment indicating completed Units of Competency.

All certificates, record of results (listing units completed) and statements of attainment are issued electronically within 10 business days of qualification completion.

Career Pathways

Possible career opportunities relevant to this qualification include:

• Supervisors, Team Leaders or Assistants
• Executive Personal Assistants
• Project Assistants
• Office Administrators
• Receptionists
• Office Managers

Pathways for Further Education

This qualification provides a pathway for students to continue their studies and enhance their skills through BSB50215 Diploma of Business.

Learner Support

If you feel you need extra learning support, please ensure when booking your course, please detail what kind of additional learning support you may require.

Unique Student Identifier (USI)

Every student requires a Unique Student Identifier (USI) to obtain a certificate or qualification from their registered training organisation when studying a nationally recognised training course in Australia.

A USI gives you access to an online account which keeps all your training records together, even if you move locations, change training organisations or undertake studies at different times in your life.

When booking your course, you are required to provide Australian Community and Management College with your USI either via the section on your enrolment form or in person on the day of the course.