CHC52021 Diploma of Community Services (Case Management)

Course Description

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

Delivery Mode

This qualification is delivered online through a combination of written and visual lesson materials and assessments.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

Course Duration

This qualification is delivered over a period of 6 – 12 months online self-paced.

Entry Requirements

16 years of age or over at time of enrolment
Satisfactorily completed Year 10 or equivalent
Access to a computer (desktop or laptop), tablet or smartphone. It is recommended assessment activities are completed on a computer or tablet only.
Access to an internet connection and an email address
Ability to read and comprehend course materials
Ability to allocate appropriate study hours per week to complete online material and assessments

Note: Students under the age of 18 years will be required to provide a signed parental consent (located on the enrolment form) prior to commencing this qualification.

Pre-Requisites

There are no pre-requisites for this qualification

Course Content

This qualification consists of 12 core units and 8 elective units:

Core Units

CHCCCS004	Assess co-existing needs
CHCCCS007	Develop and implement service programs
CHCCCS019	Recognise and respond to crisis situations
CHCCSM013	Facilitate and review case management
CHCDEV005	Analyse impacts of sociological factors on people in community work and services
CHCDFV001	Recognise and respond appropriately to domestic and family violence
CHCDIV001	Work with diverse people
CHCDIV002	Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003	Manage legal and ethical compliance
CHCMGT005	Facilitate workplace debriefing and support processes
CHCPRP003	Reflect on and improve own professional practice
HLTWHS003	Maintain work health and safety

Elective Units

CHCCSM009	Facilitate goal-directed planning
CHCCSM010	Implement case management practice
CHCCSM012	Coordinate complex case requirements
CHCCSM014	Provide case management supervision
CHCCSM015	Undertake case management in a child protection framework
CHCCSM016	Undertake advanced assessments
CHCMHS001	Work with people with mental health issues
CHCPRP001	Develop and maintain networks and collaborative partnerships

Outcomes

On successful completion of this qualification students will be able to:

Assess co-existing needs
Develop and implement service programs
Recognise and respond to crisis situations
Facilitate and review case management
Analyse impacts of sociological factors on people in community work and services
Recognise and respond appropriately to domestic and family violence
Work with diverse people
Promote Aboriginal and/or Torres Strait Islander cultural safety
Manage legal and ethical compliance
Facilitate workplace debriefing and support processes
Reflect on and improve own professional practice
Maintain work health and safety

Upon successful completion of this qualification the student will receive a CHC52021 Diploma of community Services (Case Management).

For partial completion of this qualification, students will be issued with a Statement of Attainment indicating completed Units of Competency.

All certificates, record of results (listing units completed) and statements of attainment are issued electronically within 10 business days of qualification completion.

Career Pathways

Possible career opportunities relevant to this qualification include:

Management positions within the different community services sectors (including team leader; Coordinators of Support and Case Managers)

Pathways for Further Education

This qualification provides a pathway for students to continue their studies and enhance their skills through university level undergraduate degrees.

Learner Support

If you feel you need extra learning support, please ensure when booking your course, please detail what kind of additional learning support you may require.

Unique Student Identifier (USI)

Every student requires a Unique Student Identifier (USI) to obtain a certificate or qualification from their registered training organisation when studying a nationally recognised training course in Australia.

A USI gives you access to an online account which keeps all your training records together, even if you move locations, change training organisations or undertake studies at different times in your life.

When booking your course, you are required to provide Australian Community and Management College with your USI either via the section on your enrolment form or in person on the day of the course.